Returns & Exchanges

At Hampers, we strive for perfection in every gift, but if your order arrives damaged or incorrect, we offer a straightforward 14-day return and exchange window. Please note that perishable items and personalized gift baskets are generally non-returnable unless they arrive in poor condition.

Return Process

• 1.
  Initiate Your Request

  Contact our customer concierge team within 14 days of delivery with your order number and a brief description of the issue.

• 2.
  Provide Documentation

  For items damaged during transit, please include clear photos of the packaging and the contents to help us expedite your claim.

• 3.
  Package Your Item

  Place the non-perishable items back in their original gift box and secure them in a durable shipping carton to prevent further damage.

• 4.
  Receive Refund or Replacement

  Once we receive and inspect your return, we will issue a full refund to your original payment method or dispatch a replacement hamper immediately.